REFUNDS & RETURNS POLICY
Returned items are processed within 2-3 working days from us receiving your item/s.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
- Late or missing refunds (if applicable)
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Want to return your order? Sure thing.
Contact us at email@example.com
Please write your name, delivery address and order number on the package somewhere so we can locate your order in our database to contact you once it arrives back.
All full priced items must be returned within 14 days of receiving the item. Please note sale items are final and are non-returnable so please choose carefully.
Please note, we do only offer store credits. However our store credits never expire and so there's never any rush to put the amount towards something you don't love.
Returned items are processed within 2-3 working days from us receiving your item/s. Once we receive your return, you will then be emailed with your store credit.
If you need help with sizing on a future order, please email us at firstname.lastname@example.org and we are always happy to help you out.
You’ll just need to cover the postage to send it back to us.
The items must:
- be received in original condition - unworn, unwashed, with all tags still attached.
- have no smell of perfume/deodorant, so please take due care when trying on your order.
Please note that we cannot offer exchanges/returns on SALE items
Returned items not received in their original state will be automatically returned to the customer. CHOLP staff reserve the right to reject a return if we conclude it is not in a new condition.
HOW CAN I RETURN MY ORDER
If your return is accepted, you can dispatch the item back to us. Return shipping fee is belong to customer.
Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package.
Please also note that if you have earned Free Shipping - The shipping amount will decreased from your refund.
You can always contact us for any return question at firstname.lastname@example.org.
FAULTY AND INCORRECT ITEM
Please inspect your order upon reception and contact us immediately if the item is defective, faulty or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you've received something you haven't ordered, please send it back to us and we'll refund you as soon as it arrives back at our warehouse.
As soon as you discover a fault, please contact our Customer Support Team with the following information:
- The order number
- The faulty item's name and number
- A description of the fault
- Picture of the fault
Due to the popularity of our range we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to choose a different item or the same item, provided it is available.